When Local Law Shapes Access
When we handle access, identity checks, or account records, we follow the rules that apply in Malaysia and in the place where you open the account. If a local rule and this page ever point in different directions, the local rule comes first. We may ask
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for extra proof before we change a profile, restore access, or accept a request tied to your records. That is to protect you and the account holder record. We also keep transaction and device logs for a limited period so we can deal with disputes, fraud
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checks, and legal requests. You can ask us to explain what we hold, and we will act only where local law permits. For payment context on this page, the local rails are Touch 'n Go, GrabPay, Boost dan FPX.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.